Mayfairchauffeurs

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Terms and Conditions

General Provisions

  1. Mayfair Chauffeur Hire is a company providing private hire transportation services.
  2. By using our services, you accept and agree to Mayfair Chauffeur Hire Ltd terms and conditions.
  3. These terms and conditions apply to the contract between you (the customer) and Mayfair Chauffeur Hire Limited when fulfilling its obligation to provide private hire transportation services to you. Mayfair Chauffeur Hire Limited accepts passengers, luggage and personal items for carriage only upon the Conditions set out below.
  4. You can contact us by emailing info@mayfairchauffeurs.com. This email address can be used for all general enquiries, including cancellations, complaints, lost property, feedback, payment queries.
  5. If we need to contact you, we will do so by the email and/ or telephone number you have provided to us.

Purchase of Services

  1. By making a booking enquiry by phone, or via email, the customer agrees that they are legally capable of entering into binding contracts and are 18 years old or over. The customer confirms that all personal information provided to receive the Services is true, accurate and up to date.

  2. To obtain a quote or make a booking, you are required to provide us with the number of adults, collection and destination address and postcode, your contact details: full name (title, first name and surname), contact mobile number, email address and payment method. (It would also be helpful to inform us of any special requirements.) Failing to comply with these requirements means we will not be able to provide you with a quote or booking.

  3. Mayfair Chauffeur Hire may at its discretion, without liability and without giving reasons refuse to accept any booking.

  4. The Customer shall not use a passenger vehicle for any unlawful or illegal purpose and to comply with all applicable law.

  5. All prices quoted are in GBP, with hiring starting at the collection point (A) (Full address and postcode must be provided) and finishing at the drop-off point (B) (Full address and postcode must be provided).

Carriage of Passengers and Luggage

  1. The customer shall be liable in respect of all charges relating to the booking.
  2. The journey commences when the passenger(s) board the vehicle and ends when they leave the vehicle on arrival at the end destination.
  3. The customer must not attempt to load any vehicle beyond the number of passengers that it is legally permitted to carry. The driver will refuse to commence the journey in such circumstances, and the booking will be cancelled.
  4. The passenger shall always be responsible for their luggage and personal items and shall ensure that they are loaded into the vehicle before the beginning of the service and unloaded from the vehicle on completion of the service. Mayfair Chauffeur Hire will accept no responsibility for any loss or damage to luggage and personal items or consequential losses arising because of luggage and personal items that are not loaded or unloaded from the passenger vehicle.
  5. The only obligation of the Mayfair Chauffeur Hire in relation to any luggage & personal Items or other items left behind by passenger(s) in the vehicle upon completion of the Service shall be to report the items found, inform the customer that luggage & personal Items or other items have been found, and when and where they can be collected. Mayfair Chauffeur Hire keeps a written record of lost property and items will be stored by us for a period of 3 months and thereafter we shall be entitled to dispose of such property as we see fit.
  6. The customer shall be responsible for the conduct and behaviour of the passenger(s) and shall pay for any loss or damage caused by the passenger(s) to the vehicle or any other property. This is including but not limited to cleaning costs following any spillage or soiling of the vehicle including (body fluids e.g. urine, blood or vomit) in the interior of the vehicle. We may charge for reasonable repairs. We will charge £150 cleaning charges to de-contaminate the vehicle plus £250 loss of earnings for the driver due to the passenger vehicle being out of use for cleaning.
  7. The driver is responsible for the safety of the vehicle and passengers. The driver has the right to refuse carriage to any passenger that they reasonably believes to be in an unfit condition to travel, is in our opinion thought to be under the influence of alcohol or drugs, intoxicated, threatening, abusive, dangerous or disorderly and whose behaviour poses a distraction or threat to the driver, other road users, the vehicle or other passengers.
  8. Passengers are not permitted to smoke in any passenger vehicle including the use of electronic cigarettes/ vaping devices.
  9. Assistance dogs accompanying and supporting passengers affected by disabilities under the Equality Act 2010 are permitted on board. There is no extra charge. Please kindly inform us of any assistance dog requirements upon booking.
  10. Passengers shall not consume alcohol or food in a passenger vehicle, and we reserve the right to terminate the journey at any time. Passengers with medical conditions such as diabetes are permitted to eat.
  11. All Passengers shall comply with all applicable legislation and regulations including the requirement to wear seat belts at all times. The Road Traffic Act 1988 states that vehicle drivers and passengers are obliged to wear seatbelts. An exception is if the Passenger can show a ‘Certificate of Exemption from Compulsory Seat Belt Wearing’ confirming it is inadvisable for them to wear a seatbelt on medical grounds.
  12. We will not allow unaccompanied minors or teenagers under 18 years old to travel in a Passenger vehicle unless authorised by parent/guardian.
  13. Missing Flights/Delay – It is the responsibility of the customer to ensure that they have allowed sufficient time to reach the airport. Mayfair Chauffeur Hire will not be liable for any direct or consequential loss, delay or inconvenience caused to the Passenger(s) by the actual journey time.

Charges

  1. Quotes are not fixed prices, but only an estimate and do not include any additional waiting time or mileage which will be confirmed after the journey is completed.
  2. On providing your collection address, destination address and requesting a vehicle, you will receive a quotation by phone or by email showing the amount of the charges for the requested journey. Quotations are made subject to a suitable vehicle being available. Quotations are given in accordance with details provided by the customer. Unless otherwise stated, admission charges, meals, accommodation, toll fees and parking charges for special events are not included in the price.
  3. Prices for bookings do not allow for public and bank holidays e.g. Easter, Christmas Eve or Day, or New Year’s Eve or Day where 50% additional charges will apply. All other bank holidays will be subject to a 25% surcharge.
  4. Where hours are agreed with Mayfair Chauffeur Hire for the long-distance transfer of passengers, these must be strictly observed to comply with the current regulations governing drivers’ hours and rest periods. “A break or breaks totalling at least 45 minutes after no more than 4 hours 30 minutes driving” applies.
  5. Mayfair Chauffeur Hire reserves the right to curtail or otherwise alter any hire that does not comply with the relevant regulations. Seat belts/legal requirements/driver’s hours. The customer and its passenger(s) shall not require the driver of the vehicle to break any provisions of the Road Traffic Acts, or the rules contained in the Transport Act 1968, as amended; the AETR Agreement; or the EU Regulations (EC Reg. 561/2006, as amended) relating to driver’s maximum daily hours and rest periods.
  6. In the event that the customer or any passenger requires the driver, at the beginning of or during the course of the quoted journey to make any additional or alternative pick-up(s), stops, collections of passenger(s) or to drop off passengers at any locations other than specified in the quoted journey or to take any variation from the quoted journey or follow a route other than the driver’s chosen route, additional charges will be made. Any passenger wishing to amend the quoted journey must first contact Mayfair Chauffeur Hire using the office number to gain consent. The passenger can then provide addresses or clear instructions to the driver. We may obtain consent from the customer for such amendment prior to agreeing the amended instructions. An amended booking confirmation will be emailed to the Customer.
  7. Waiting Time General – Passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated at the point of booking. Mayfair Chauffeur Hire will allow a grace period of 15 minutes for loading or waiting. If passengers have not boarded during this time, Mayfair Chauffeur has the right to charge for the total loading/waiting time at £10 per minute.
  8. Waiting time – Airports, International Train Terminals, Seaports – Mayfair Chauffeur Hire Limited will allow 45 minutes of complimentary waiting time for quoted journeys from an international flight into a UK airport. All other journeys include 15 minutes of complimentary waiting time. Thereafter, Mayfair Chauffeur Hire reserves the right to charge the customer for the total waiting time. Mayfair Chauffeur Hire reserves the right to terminate the Contract after the 45- and 15-minute grace period if no contact has been made and charge a termination fee and waiting time.
  9. If you wish to use your own child seat you will be responsible for installing it safely and removing it at your destination. Care must also be taken to not damage the vehicle interior with your child’s seat. Otherwise, you will be charged to compensate for this
  10. All parking fees, airport or otherwise, tolls, zone fees will be recharged to the Customer.

Payments and Deposits

  1. All charges are payable in advance by direct bank transfer or cash prior to the journey.

Cancellation and Refunds

  1. All bookings, cancellations or amendments must be made telephone/email and confirmed by email. Acknowledged by a return email. Otherwise, we reserve the right to charge the customer for the full amount. Any bookings that are made within 24 hours of the collection toe are non-refundable.

  2. Mayfair Chauffeur Hire Limited has the right to cancel any bookings without any prior notice and reserve the right to not pay any compensation.

  3. If the cancellation is made within the time limits and acknowledged by our office team, we will refund any charge to the payment used to make the booking, under the terms set below.

  4. If the Customer cancels their contract with Mayfair Chauffeur Hire, then they may be liable to pay a Cancellation Fee in any instance where:

    1. Where notice of cancellation is provided by the customer to Mayfair Chauffeur Hire less than 24 hours before the collection time the Cancellation Fee will be equal to the full amount quoted for the booking.

    2. If the customer fails to show up at the designated location and time for which a reservation has been made and a confirmation was sent out, all monies paid will be non-refundable.

    3. If no contact has been made with the Passenger after 15 minutes of the booked pick-up time, Mayfair Chauffeur Hire reserves the right to terminate the booking and may charge the full amount as a cancellation fee.

  5. Rates are subject to change at any time with prior written notice to you by Mayfair Chauffeur Hire, due to factors beyond our control.

Complaints

  1. In the event of any complaint about the services provided, the Customer should report complaints by phone/email as soon as possible to Mayfair Chauffeur Hire who will record them and seek to resolve them. Complaints are taken very seriously and should be submitted by email within 24 hours. The Company will acknowledge all complaints and investigate fully within a reasonable time frame.

Governing Law and Jurisdiction

  1. These Conditions and all contracts with Customers shall be governed by and construed in accordance with the Laws in England and any proceedings shall be subject to the exclusive jurisdiction of the English Courts.